Privacy Policy

At KOLKAT.IN, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you browse or shop for streetwear on our website.

1. Information Collection – What We Gather

Personal Information We Collect

We may collect the following information when you place an order, create an account, contact us, or interact with our website:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information, processed securely through our payment service providers
• Order history and preferences

Non-Personal Information

We may also automatically collect certain technical and browsing information, including:

• Browser type and version
• IP address and approximate location data
• Website browsing activity and interaction patterns
• Device type and information
• Screen resolution and technical information

2. Data Usage – How We Use Your Information

We use the information we collect for legitimate business purposes, including:

Order Processing

To process, confirm, fulfill, and deliver your streetwear orders efficiently, including sharing necessary information with delivery and payment service providers.

Customer Service

To respond to your questions, provide customer support, and resolve order-related issues.

Website Improvement

To understand how customers use our website and improve its functionality, performance, content, and overall user experience.

Marketing Communications

To send promotional offers, product updates, announcements, and other marketing communications only where required consent has been provided. You may opt out of marketing communications at any time.

Legal Compliance

To comply with applicable laws, regulations, legal proceedings, government requests, and other legitimate legal obligations.

3. Cookies Policy – Website Enhancement

We use cookies and similar technologies to improve your browsing experience, understand website usage, and provide relevant services.

You may disable or manage cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some parts of our website.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, security, shopping cart features, and checkout.
• Analytics Cookies: Help us understand website traffic, performance, and customer interactions.
• Marketing Cookies: May be used to provide more relevant advertising and promotional content, where applicable and with required consent.

4. Information Sharing – Third-Party Disclosures

We do not sell or trade your personal information. However, we may share necessary information with trusted third parties when required to provide our services or fulfill legitimate business purposes.

No Data Sales

We do not sell or trade your personal information to third parties.

Service Providers

We may share relevant information with trusted service providers, including:

• Courier and delivery partners
• Payment processors and payment gateways
• Technology and website service providers
• Customer support service providers
• Analytics and security providers

These providers receive only the information reasonably necessary to perform their services.

Legal Requirements

We may disclose information where required or permitted by applicable Indian law, court orders, government authorities, legal proceedings, or other lawful processes.

Business Transfers

If KOLKAT.IN is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable laws.

5. Data Security – Protection Measures

We take reasonable and appropriate measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Our Security Measures Include

• SSL or equivalent encryption for applicable data transmission

• Secure payment processing systems

• Regular security monitoring and updates

• Access controls

• Limited access to personal information

• Appropriate staff and service-provider security practices

Important Security Notice

While we use reasonable and industry-standard security measures to protect your information, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

6. Your Privacy Rights – Data Control

Depending on applicable Indian data protection laws and regulations, you may have rights regarding your personal information.

Your Rights May Include

• Accessing your personal information
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of your personal information where legally permitted
• Withdrawing consent for marketing communications
• Requesting information about how your personal data is processed
• Requesting data portability where applicable under law

To exercise your privacy rights or submit a privacy-related request, contact us at contact@kolkat.in.

7. Privacy Policy Updates – Staying Current

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, or applicable legal requirements.

Policy Changes

We recommend checking this page periodically for the latest version of our Privacy Policy.

Where appropriate, significant changes may be communicated through email, website notifications, or other suitable communication channels.

8. Blind Box Disclaimer – Random Product Policy

This section applies specifically to customers purchasing Blind Box products from KOLKAT.IN.

Special Terms for Blind Box Purchases

Blind Boxes are designed for customers who enjoy the surprise and discovery of receiving a randomly selected streetwear product.

Surprise Element

The contents of a Blind Box are selected randomly. Customers should purchase Blind Box products with the understanding that the specific product, design, color, or variation received may not be known in advance.

Final Sale

All Blind Box purchases are considered final and non-cancellable once the order has been confirmed, subject to applicable consumer protection laws.

Random Contents

The contents of each Blind Box are randomly selected. Customers may receive a product or design that they have previously purchased, including a duplicate item.

No Returns, Exchanges, or Refunds

Blind Box purchases are not eligible for returns, exchanges, or refunds solely because the customer does not like the randomly selected product or receives a duplicate.

Exceptions may apply where the product is received damaged or defective, subject to verification.

Damage Claims

If you receive a damaged or defective Blind Box product, please notify us within 48 hours of delivery.

Please provide:

• Your order details
• Clear photographs of the product
• Clear photographs of the packaging
• A description of the issue

Damage-related claims should be sent to ordersupport@kolkat.in.

Resolution Rights

KOLKAT.IN reserves the right to review and verify damage or defect claims and determine the appropriate resolution based on the circumstances, available evidence, product condition, and applicable Indian consumer protection laws.

Where a claim is approved, the resolution may include a replacement, exchange, refund, or another appropriate remedy, as applicable.