Shipping policy
Overview
At KOLKAT.IN, we know that fast, safe, and reliable delivery is just as important as the quality of your premium T-shirts. That’s why we work with trusted courier partners to ensure your order reaches you quickly and securely.
Every product goes through a strict quality check and is packed in moisture-proof, tamper-proof premium packaging. You’ll receive real-time tracking updates via SMS and email so you’re always informed about your order.
Our goal is to provide a smooth, transparent, and hassle-free delivery experience from checkout to your doorstep.
Standard Delivery Across India
We process and dispatch your order within 24–48 hours of order confirmation. Once shipped, your premium T-shirt will generally reach you within 3–7 business days, depending on your PIN code and delivery location.
What You Can Expect
- Fast Dispatch: Orders placed before 2 PM are prioritized for same-day dispatch.
- Pan-India Delivery: Delivery service available across 25,000+ PIN codes in India.
- Real-Time Tracking: Tracking details are shared within 24 hours of dispatch.
- Cash on Delivery (COD): Available on eligible serviceable PIN codes. A ₹50 COD fee applies.
- Secure Packaging: Moisture-proof bags, protective wrapping, and tamper-proof sealing.
- Quality Checked: Print, fabric, and stitching are inspected before packing.
Express & Priority Shipping
Need your premium T-shirt urgently? Choose Express Delivery where available for faster processing and delivery.
Express Delivery Benefits
- Fast Delivery: Estimated delivery within 1–3 business days, depending on location and courier availability.
- Metro Priority: Priority delivery may be available in major cities including Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, and Pune.
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Express Charges:
• ₹199 for orders below ₹1,999
• ₹149 for orders above ₹1,999 - Perfect For: Last-minute gifts, events, festivals, and urgent orders.
Express orders are generally dispatched within 12 hours on business days, subject to order confirmation and courier availability.
Simply select “Express Shipping” at checkout when the option is available.
International Shipping
Currently Not Available – Launching Soon
We’re working towards making KOLKAT.IN’s premium T-shirts available to customers worldwide through international shipping services.
Upcoming destinations may include the USA, UK, Canada, Australia, UAE, and other international locations.
Want International Shipping Updates?
Email kolkat.official@gmail.com with the subject line “International Shipping” to stay informed about our international launch.
Order Tracking Made Easy
Once your order has been dispatched, tracking your delivery is simple and transparent.
How to Track Your Order
- Automatic Updates: Receive SMS and email notifications containing your tracking details.
- Track via Website: Visit the Track Order page on our website.
- Courier Tracking: Use the tracking number on the respective courier partner’s tracking system.
- Need Help? Contact our customer support team at kolkat.official@gmail.com.
Tracking Stages You’ll See
- Order Confirmed
- Quality Check Completed
- Packed for Dispatch
- Picked Up by Courier
- In Transit
- Out for Delivery
- Delivered Successfully
You’ll receive updates at key stages so you can easily monitor your order from dispatch to delivery.
Shipping Charges Breakdown
We follow a transparent shipping policy with no hidden delivery charges.
Standard Delivery
- FREE Shipping on prepaid orders above ₹999
- Orders below ₹999: ₹49
- Remote areas: ₹99, where applicable based on courier serviceability
Express Delivery
- Orders below ₹1,999: ₹199
- Orders above ₹1,999: ₹149
- Eligible metro locations: ₹149 flat rate, where applicable
Cash on Delivery
- COD Fee: ₹50
- COD availability depends on courier serviceability and location.
Shipping charges and available delivery options are automatically displayed at checkout.
Possible Delays & Exceptions
We work hard to deliver orders within the estimated timeframe. However, certain circumstances outside our control may occasionally cause delays.
Situations That May Cause Delays
- Remote or difficult-to-reach locations
- Weather disruptions
- Festival and peak-season demand
- Incorrect or incomplete delivery addresses
- Courier operational issues
- Unexpected transportation or logistics disruptions
What We Do During Delays
If your order experiences a significant delay, we will:
- Provide available SMS and email updates
- Follow up with the courier partner
- Provide revised delivery timelines where available
- Assist with priority resolution for orders significantly delayed beyond the expected delivery timeframe
Premium Packaging & Quality Assurance
Every product undergoes a quality-check process before dispatch to ensure that your KOLKAT order reaches you in excellent condition.
Our Quality Promise
- Print Quality Inspection
- Fabric & Stitching Check
- Final Packaging Review
Premium Packaging Includes
- Moisture-resistant packaging
- Protective wrapping
- Tamper-proof sealing
- Eco-conscious packaging materials where applicable
- Clean and premium unboxing experience
If your product arrives damaged or has a verified quality issue, please contact us within the applicable return or exchange period so our team can assist you.
Why Choose KOLKAT.IN for Delivery?
- Trusted courier partners
- Fast and reliable delivery options
- Real-time tracking
- Secure and tamper-resistant packaging
- COD availability on eligible locations
- Free shipping options on qualifying orders
- Easy returns and exchanges
- Quality checks before dispatch
- Responsive customer support
Customer Support & Contact Details
Have questions about your shipping, delivery, or tracking? Our customer support team is here to help.
Customer Care
+91-6289981418
Support Timings
10 AM – 7 PM, Monday to Saturday
Live Chat & WhatsApp
Launching Soon
We’re committed to making every KOLKAT delivery safe, reliable, transparent, and convenient.
