Refund policy

Overview

At KOLKAT, we want every customer to feel safe, confident, and happy while shopping with us. Your trust means everything to us, which is why we have created a clear, simple, and transparent Returns & Refunds Policy.

We work hard to deliver only the best quality streetwear T-shirts to you. Each piece is carefully designed, inspected, and packed with attention to detail. However, we understand that sometimes things may not go as planned — you may receive the wrong item, discover a manufacturing defect, or face an issue with your order.

In such cases, our policy is designed to ensure that you are protected and supported with a smooth, hassle-free resolution.

Returns & Refunds – Customer Protection

At KOLKAT, we value every customer and strive to provide premium-quality streetwear that combines comfort, durability, and style. To maintain trust and transparency, we have established a clear and fair Returns & Refunds Policy.

Policy Reference

For complete information regarding eligibility, conditions, timelines, and procedures, please refer to our Refund & Exchange Policy. This policy provides detailed guidance on how returns, refunds, and exchanges are handled.

Final Sales

All purchases made through our website are considered final sales. However, exceptions may apply if you receive a product that is defective, damaged, incorrect, or significantly different from what was described on our website.

In eligible cases, customers may receive a replacement or refund, subject to verification and the applicable terms of our Refund & Exchange Policy.

Return Process

If your order qualifies for a return or exchange, please follow the return procedure specified in our Refund & Exchange Policy.

Return Eligibility

Returns must be initiated within the specified time period after delivery. To be eligible, the product must generally be:

  • Unused and unworn

  • In its original condition

  • Returned with original tags attached

  • Returned in its original packaging

  • Free from any signs of washing, alteration, damage, or misuse

Return Inspection

Once the returned product reaches us, it will be carefully inspected by our quality team. The return will then be reviewed according to the conditions mentioned in our policy.

If the return is approved, we will proceed with the applicable exchange or refund.

Quality Assurance

We take pride in the quality of every KOLKAT T-shirt and streetwear product. Each item goes through a quality-check process before it is packed and shipped.

Defective or Damaged Products

In the rare event that you receive a defective, damaged, or incorrect product, please contact us within the applicable time period mentioned in our Refund & Exchange Policy.

After verification, we will provide an appropriate resolution, which may include a replacement, exchange, or refund, depending on the nature of the issue and product availability.

Our Commitment

Our goal is simple: to make your experience with KOLKAT reliable, transparent, and stress-free. We are committed to addressing genuine product-related concerns fairly while maintaining the quality standards you expect from our brand.